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PARENTAL CONSENT FOR MINORS
If you are under 16 years of age and are booking in for a colour or a technical service, we will need parental consent. We have parental consent forms which are available on request.
ONLINE BOOKINGS
When using our online booking platform, please remember all policies still apply as normal. If you are a new client, please do not book a last-minute colour appointment as patch tests are compulsory no later than 48 hours prior. If you require a new set of hair extensions, please do not book a fitting unless you have already had a face-to-face consultation at Hair of Dreams™ and have been provided with a consultation form.
HAIR EXTENSION BOOKINGS
If you are a new client requiring a hair extension appointment, please only book under EXTENSION CONSULTATION when using the online booking platform. Consultations are required no later than 3 working days before all new fitting appointments (for new and existing clients) to ensure the correct colour/s are ordered and to also guarantee that the hair extensions will be dispatched intime. You will be provided with a hair extension consultation form with all relevant information including your bespoke quote to keep for your records.
New client fitting appointments will not be secured until deposit payment is paid in full either over the phone or within the salon by debit or credit card only. (Instructions for paying deposit is detailed on consultation forms). If you are an existing client that has booked a new set for your next appointment, it is your responsibility to call the salon and pay the hair deposit within the correct timeframe (no less than 3 working days prior to fitting appointment)
In the unlikely event that a hair delivery is delayed, your fitting appointment may need to be rescheduled.
Unfortunately for insurance purposes we only recommend, supply and fit Beauty Works hair extensions. We only fit hair extensions that has been sourced by Hair of Dreams™ and we cannot fit hair extensions that you personally supply and we also cannot maintain hair extensions that have been fitted by a third-party salon.
COMPLAINTS
Your satisfaction is our highest priority – in the unlikely event that you are not 100% satisfied, please notify us during your treatment or within 48 hours after your service has been performed either by phone or by email at hello@hairofdreams.co.uk. Please DO NOT tamper with your hair at home before we have seen it as this may void any correction/refund entitlement. We will need you to come back to the salon to have your hair examined by a senior member of staff/director to determine the fault and decide on which correction work needs to be carried out (if any) or if there is a fault on our side, offer a partial or full refund.
Please note that we can not issue correction work or refunds without examining your hair face-to-face first. We cannot issue refunds or exchanges on hair extensions once they have been removed from their original packaging
By booking at hair of dreams you are agreeing to all of our terms and conditions
Hair of Dreams