SALON CLOSURE ON TUESDAY 7TH OF MAY FOR TEAM BUILDING - SORRY FOR ANY INCONVENIENCE
Please read all of the following information before booking
Book online button is at the bottom of this page
By booking you agree to all of our advice, T's & C's and policies
We have strict patch test policy in place;
Patch tests are compulsory for all new clients and existing clients that have not had a colour service at hair of dreams for over six months
Unfortunately we can not carry out colour services on clients who do not have a valid, up to date patch test record. All patch tests are recorded and dated
You do not need to book in for a patch test, simply pop into the salon no later than 24 hours before your appointment during our opening hours (it only takes a couple of minutes)
Please remember to leave your patch test on your skin for the full 24 hours to test for allergies or reactions. Rinse immediately if you experience any discomfort and please alert us of your reaction at the earliest convenience
Please note - If you fail to come in for your patch test, your appointment will need to be cancelled or rescheduled and you may incur a late cancellation fee (see below)
Consultations are required prior to all hair extension fittings. This includes existing clients
Consultations are required to precisely colour match the hair and carry out a thorough examination of your hair to best advise which method, thickness and length is most suitable for you
Deposit to cover the hair and shipping cost must be paid to be able to secure a fitting appointment
Fittings can be scheduled for as soon as the next working day - subject to availability
Please note - We only fit hair extensions sourced through us and do not maintain hair extensions that have been fitted by third party salons - however we can remove and refit
Please be aware when scheduling your services that we have various levels of stylists
All of our staff are trained to a high standard and are very skilled and talented, however, when booking in with lower level stylists you accept that their prices are reduced due to their number of years of experience they have and that they may take slightly longer to carry out their services
We recommend Senior Stylists if you are booking in for a colour correction, colour change, or prefer a stylist many years experience
We advise that you only park in the 'Ringo' car park on Nags Head Lane when booking in for colour and/or hair extension services to accommodate your full booking. This is around a 4 minute walk from the salon
It is likely due to how busy we are, that you will not have time to move your car in the duration of your appointment
For clients that are popping in for a patch test or consultation, or have a cut/styling service booked you may park for free in Tesco or Morrisons car park. This is around a 2 minute walk from the salon
If you are booked in with one of our beauty therapists they can advise you where is best for you to park based on how long your services will take
Please ensure you allow enough time to get parked and walk to the salon
We ask that you please give us at least 48 hours notice when cancelling or rescheduling your services. The following fees apply if less than 48 hours notice is given;
Less that 48 hours notice - 25% of the value of the services cancelled/rescheduled
Less that 24 hours notice - 50% of the value of the services cancelled/rescheduled
No-show - 50% of the value of the services cancelled/rescheduled
Please note - we are unable to reschedule bookings if a late cancellation fee is outstanding on your record
If you are more than 15 minutes late for your appointment, it may need to be cancelled or rescheduled and the 50% late cancellaion fee will apply for the appointment that has been missed
By using our online booking platform you agree to our booking terms and late cancellation & no-show policy
In the unlikely event that you are not 100% satisfied with your service - you must alert us by e-mail within 48 hours of your visit at hello@hairofdreams.co.uk
Corrections & refunds can only be processed when you return to the salon for a senior member of staff to identify the fault in person
We have simplified our small print and separated them into 3 easy to read documents for your convenience.
Please read all of our policies and T's & C's before booking
We cant wait to meet you!
By booking online you are agreeing to all of our salon policies & T's & C's